A.Celli features a knowledgeable, efficient and consistently available Customer Service structure, strongly focused on supplying the best assistance and assiduous service.
The goal is simple: establishing long-term relationships with its sales partners based on growth and development in a spirit of mutual satisfaction.
The professional figures at A.Celli devoted to this mission possess a thorough knowledge of the field, the markets and of all production or technical aspects.
Contact us: we will handle any issue in practical fashion, intelligently and fast.
Always side-by-side with A.CELLI technology, everywhere.
A.Celli’s Customer Service is a dynamic structure capable of rendering high-level post-sales services such as mechanical assistance and automation support, wire and web services, on-site interventions, preventive maintenance and machine audits.
And everything is developed based on the specific presence in three geographic areas in order to guarantee global service coverage.
Technicians highly specialized in mechanics, electronics, programming, all at your complete disposal, able to supply the right answers and the most effective solutions.
Thanks to VPN technology, A.Celli can set up immediate communication with its customers throughout the world.
Improving productivity, increasing efficiency and safety.
A.Celli’s experts are available for consultancy regarding machinery and software updates, for machine audits and for detailed control planning aimed at reducing safety risks and optimizing the system’s productivity. Thanks to our experience, we can pinpoint solutions even for the most dated machines, improving their performance as far as productivity and automation are concerned.
The goal is to improve existing machines in terms of:
Any spare part, immediately, for you!
A capillary service available anywhere to offer you prompt support in the supply of original spare parts.
With the goal of supplying fast & reliable assistance service, customized assistance packages are created and offered to company groups also for the installation of original spare parts and for callout interventions in different parts of the world.
MySp@res®: A.Celli’s spare parts service is at your service!
MySp@res® is the innovative online post-sales support service. A new reference point for all A.Celli customers who, by entering their UserID and password, can quickly & easily access information on their machines and best manage data, processes, resources and the lifecycle of their equipment, identify, localize and request an estimate for every spare parts component.
Efficacy and efficiency, in a new integrated strategic approach aimed at promptly answering the demands of an increasingly frenetic market.
Interactive 3D views, spare parts localization and management, renderings, photos, technical manuals, machine maintenance instructions and much more, all in a unique product.
A new IT technology that the A.Celli companies can offer today so you can have updated and integrated information on your installed machines at all times.
A.Celli MySp@res®: click to @ccess, f@st to find, simple to m@nage!
Monitoring and taking care of your equipment in order to maintain an edge in terms of productivity, efficiency and safety.
Among the Assistance Services offered by A.Celli are maintenance interventions on machines.
It is possible to arrange not only maintenance services but also preventive services, organizing scheduled interventions and audits that can regularly verify the state of your machines and guarantee their production quality and safety level in time.
In its maintenance contracts, A.Celli can include also additional services such as customized systems audits that based on particular criteria and results, can assess the state of your machinery in order to consider potential improvements – for example, obtaining uniform finished reel quality from one production site to another.
With the goal of offering a prompt & efficient assistance service, customized assistance packages are available also for company groups, for interventions to be performed in different sites throughout the world.
A company’s added value is its people, their expertise, their experience and training. Obtaining top performance from the technology available is one of the main goals.
For this reason, A.Celli organizes and holds specific training programmes for its customers and for their technicians and line operators.
We place our people and our specialized instructors at customers’ disposal, and can offer the appropriate instruments through theoretical, practical, group or customized training courses.